Support — Hitchwise

Effective 20 August 2026

Provided by: Nikah AI Ltd, Office 1216, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom

How to get help

Email support@legalnikahai.com. That mailbox is the support route for Hitchwise and it is monitored by Nikah AI Ltd. Please include:

which app you are using (Hitchwise) and its version, shown at the bottom of Settings
your device and operating-system version
what you expected to happen, and what happened instead

There is no account to look up, so please describe the problem rather than quoting a user id — we do not have one for you.

What we can help with

how a feature works, and what it deliberately does not do
a purchase that did not unlock, or Restore purchases not finding a purchase
a bug, a wrong number, or a screen that does not fit your device
a data-protection question about Hitchwise

What we cannot help with

We cannot refund a purchase. Apple and Google process every payment and handle every refund under their own rules — see the purchase and subscription terms.

We cannot recover data from a device. Hitchwise keeps everything on your device and has no operator server, so there is no backup on our side to restore from.

The limits of the product itself

This is a practice simulator, not a driving instructor. It does not license, certify or qualify you to tow — there is no towing test or endorsement this app can grant. The physics model assumes no tyre slip and a level surface. It does not model weight transfer, wind or a loaded trailer's handling. Practise in a real empty car park before you tow.

Response time

We aim to reply within five working days.

Contact

support@legalnikahai.com · privacy@legalnikahai.com · Nikah AI Ltd, Office 1216, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom

*Hosted at https://legalnikahai.com/hitchwise/support.html. This is the Support URL for the App Store Connect listing and the contact route for the Play Console listing.*